Terms of service

1. Overview

This website is operated by Footsee Studios Private Limited, trading under the brand name Footsee. Throughout the website, the terms “Footsee”, “we”, “us” and “our” refer to Footsee Studios Private Limited. We offer this website, including the information, products, tools and services available through it, subject to these Terms & Conditions.

We’ve set out these Terms to make shopping with Footsee clear and straightforward. By visiting the website, creating an account, booking an appointment or purchasing a product, you agree to these Terms and the policies referenced on the website. If anything is unclear, our Customer Care team will be happy to help before you place an order.

2. Eligibility and permitted use

You must be legally capable of entering into a binding purchase in India. If you use the website on behalf of another person, you confirm that you are authorised to do so.

You may not use the website for an unlawful or unauthorised purpose, interfere with its security, introduce malicious code, scrape or copy content without permission, impersonate another person, submit false information or infringe the rights of Footsee or any third party.

3. Products and handcrafted variations

We make reasonable efforts to present product descriptions, dimensions, colours and photographs accurately. Actual colours may vary depending on lighting, photography and screen settings. Minor variations in finishing, texture, placement or appearance may occur in handcrafted products and do not necessarily constitute a defect.

Every order is checked for stock and quality before dispatch. From time to time, we may need to update product information, change availability or discontinue a design. If this affects your order, we’ll contact you and help with the next step.

4. Prices, taxes and promotions

Prices are displayed in Indian Rupees and include applicable taxes unless stated otherwise. Standard shipping is free on all orders across India. Prices, offers and promotions may change without prior notice, but changes will not affect an order already accepted except where there is an obvious technical or pricing error.

5. Orders and acceptance

An order acknowledgement lets you know that we have received your order. Before dispatch, we confirm payment, stock availability, delivery details and product quality.

Occasionally, we may be unable to complete an order because a pair is unavailable, does not pass our quality check, contains a pricing error, has incomplete delivery details or requires payment verification. If this happens, we’ll let you know promptly. Any amount collected for an order cancelled by Footsee will be refunded in full to the original payment method.

6. Payments

Orders on the website are prepaid. Available methods may include Visa, Mastercard, RuPay and other supported cards, UPI, net banking and wallets made available by the payment gateway. Cash on delivery is not available.

Payments are processed by third-party payment providers. Footsee does not directly store complete card details. A payment may be declined or delayed by the issuing bank, UPI provider or payment gateway.

7. Cancellation

Changed your mind shortly after ordering? Please contact Customer Care with your order number within 2 hours of placing the order, or before fulfilment begins, whichever is earlier. We’ll do our best to help; once a pair has entered processing, been packed or dispatched, cancellation may no longer be possible.

Approved cancellations will be refunded to the original payment method. Footsee does not charge a cancellation fee for an order cancelled before fulfilment begins. Bank or payment-gateway processing timelines may apply.

8. Shipping and delivery

We deliver across India to serviceable pincodes. Orders normally process within 1-2 working days and are generally delivered within 3-7 working days after dispatch. Timelines are estimates and may be affected by the destination, carrier operations, public holidays, weather, disruptions or circumstances beyond our reasonable control.

Free standard shipping and failed-delivery treatment are explained in the Shipping Information page, which forms part of these Terms.

9. Exchanges, defects and repairs

We want you to find the right fit. An eligible size exchange may be requested within 7 days of delivery, subject to availability and the conditions in our Exchange Policy. We’re unable to offer refunds for a change of mind, fit preference or size preference, but our team will be happy to guide you through the available size-exchange options.

This restriction does not limit remedies available under applicable law where Footsee supplies an incorrect, damaged or genuinely defective product. Eligible stitching and pasting concerns may be supported for 90 days from delivery or store purchase, subject to inspection.

10. Customer accounts and information

To help us keep your account and deliveries secure, please keep your login details private and make sure your contact, billing and delivery information is complete and current. If you notice any unfamiliar activity, let us know as soon as possible so we can assist.

11. Third-party services and links

The website is hosted using Shopify and may rely on payment gateways, delivery partners, analytics providers, communication services and other third parties. Their services may be governed by their own terms and privacy practices. Footsee is not responsible for unaffiliated third-party websites linked from the website.

12. Reviews and submissions

If you submit a review, photograph, comment or other content, you confirm that it is truthful, lawful and does not infringe any third-party right. You grant Footsee a non-exclusive, royalty-free permission to display, reproduce and adapt the submitted content for operating and promoting Footsee, unless you withdraw consent where legally available. We may moderate or remove unlawful, misleading or inappropriate submissions.

13. Intellectual property

The Footsee name, logos, website design, product photographs, campaign materials, product descriptions, graphics, videos and other original content are owned by or licensed to Footsee. They may not be copied, reproduced, distributed, modified or commercially used without prior written permission.

14. Privacy

Personal information is processed in accordance with the Privacy & Cookie Policy. By submitting information, you confirm that it is accurate and that you are authorised to provide it.

15. Errors and service availability

The website may occasionally contain typographical errors, stock inaccuracies or technical interruptions. We may correct errors and update information. If a material error affects an order, we will contact you and provide an appropriate resolution.

16. Disclaimer and limitation of liability

To the extent permitted by law, the website is provided on an “as available” basis. Footsee does not guarantee uninterrupted or error-free access. Footsee will not be liable for indirect or consequential losses arising solely from website downtime, third-party service interruption, customer misuse or events beyond our reasonable control.

Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded under applicable Indian law.

17. Indemnity

To the extent permitted by law, you agree to indemnify Footsee against third-party claims arising from your unlawful use of the website, infringement of another person’s rights, fraudulent activity or material breach of these Terms.

18. Suspension and termination

We may suspend or restrict access to the website or an account where we reasonably suspect fraud, misuse, unlawful activity or a material breach of these Terms. Provisions that by their nature should survive termination will continue to apply.

19. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to applicable consumer-protection law and any forum a consumer is legally entitled to approach, courts of competent jurisdiction in Kolkata, West Bengal will have jurisdiction.

20. Changes to these Terms

We may update these Terms by publishing a revised version on the website with an updated effective date. Continued use after an update constitutes acceptance of the revised Terms where permitted by law.

21. Contact and grievance redressal

Customer Care: footsee_care@yahoo.com | WhatsApp: +91 89814 10092

Registered office: 37/A Darga Road, Park Circus, Kolkata, West Bengal 700017, India

GSTIN: 19AAHCF1579P1ZU

Grievance email: footsee_care@yahoo.com

Consumer grievances will be acknowledged within 48 hours and addressed within one month in accordance with applicable requirements.