Privacy policy

1. Who we are

This policy explains how Footsee Studios Private Limited, operating Footsee through www.footsee.in, collects, uses, shares and protects personal information.

2. Information we collect

·Identity and contact details, such as name, email, mobile number and addresses.

·Account credentials and preferences.

·Order, invoice, payment-status, exchange and customer-support records.

·Appointment, review, survey and marketing-consent information.

·Device, browser, IP address, cookies, website interactions and analytics data.

·Messages and content shared through email, forms, SMS, WhatsApp or social media.

Complete card details are processed by authorised payment providers and are not directly stored by Footsee.

3. How we use information

·Create and manage accounts.

·Process payment, fulfil and deliver orders, and provide tracking.

·Handle cancellations, exchanges, repairs, complaints and customer support.

·Prevent fraud, protect the website and enforce policies.

·Maintain tax, accounting and legal records.

·Measure website performance and improve products, services and communications.

·Send email, SMS or WhatsApp marketing where consent or another lawful basis applies.

4. Cookies and analytics

The website uses essential cookies for functions such as accounts, carts, checkout and security. With consent where required, it may also use analytics and advertising technologies, including Shopify tools, Google Analytics and Meta Pixel, to understand website use, measure campaigns and personalise advertising.

You may manage non-essential cookies through the cookie banner or browser settings. Disabling some cookies may affect website functionality.

5. Sharing of information

We may share relevant information with Shopify, payment gateways, banks, courier and logistics partners, cloud and technology providers, analytics and advertising providers, communication platforms, professional advisers, regulators and authorities where reasonably necessary. We do not sell personal information for money.

6. Marketing choices

You may unsubscribe from promotional email using the unsubscribe link, or request opt-out from SMS or WhatsApp by contacting Customer Care. Transactional messages about orders, payments, delivery and service requests may still be sent.

7. Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, support, fraud prevention, dispute handling, tax, accounting and other legal obligations. Retention periods vary by record type. Information is deleted or anonymised when it is no longer reasonably required, unless continued retention is required or permitted by law.

8. Security

We use reasonable administrative, technical and organisational safeguards. No online system is completely secure, and customers should use strong passwords and protect account credentials.

9. Your choices and requests

Subject to applicable law, you may request access to or correction of personal information, withdraw consent for optional processing, opt out of marketing, or raise a grievance about how information is handled. We may need to verify your identity before acting on a request.

10. Children

The website is intended for persons legally capable of making a purchase. We do not knowingly seek to collect personal information directly from children without appropriate consent.

11. External links and updates

Third-party websites are governed by their own privacy practices. We may update this policy and will publish the revised version with an updated date.

12. Privacy contact

Email: footsee_care@yahoo.com | WhatsApp: +91 89814 10092

Registered office: 37/A Darga Road, Park Circus, Kolkata, West Bengal 700017, India