Exchange Policy
We hope every Footsee pair feels just right. If the size isn’t quite right, we’ll be happy to help you find a better fit.
| FINDING THE RIGHT FIT |
|---|
| We’ll be happy to assist with a size exchange if the pair is unused, unworn and returned in its original condition. |
Size exchange window
A size exchange may be requested within 7 calendar days from the date your order is delivered. We recommend trying your pair indoors on a clean surface so it remains in perfect condition.
Keeping the pair exchange-ready
You're welcome to try the pair carefully indoors. To help us accept the exchange, please keep it unworn outdoors, clean, unwashed and unaltered, with the tags, accessories, original packaging and shoe box intact. The outsole should remain clean and unmarked.
A pair is considered altered if it has been resized, glued, stitched, cut, dyed, fitted with permanent accessories or modified by a cobbler or another third party. Personalised or specially modified products cannot usually be exchanged unless there is a confirmed defect.
How size exchange works
- Contact Customer Care within 7 days with the order number, product name and requested size.
- Our team will confirm eligibility and share the return instructions.
- Pack the pair securely inside protective outer packaging. Please avoid taping or writing directly on the Footsee shoe box.
- For a size exchange, you may send the pair to the address provided using a courier of your choice.
- Once the pair passes the condition check, Footsee will cover one replacement shipment to the original delivery address.
One size exchange is available per eligible item and remains subject to stock availability. If you're unsure about anything, please speak to us before sending the pair back.
If the requested size is unavailable
For a preference-based size exchange, Footsee may offer store credit equal to the product value, valid for 6 months, where the requested replacement size is unavailable. For an incorrect, damaged or confirmed defective product, Footsee will offer an appropriate replacement, repair or refund if a suitable remedy cannot be provided.
When we may be unable to accept an exchange
- Products worn outdoors or showing dirt, creasing beyond normal indoor try-on, scuffing, odour or sole marks.
- Products without the original shoe box, tags, accessories or packaging.
- Products damaged through misuse, water, improper storage, accidents or unauthorised repair.
- Personalised, customised or altered products, unless a confirmed manufacturing defect exists.
- Items specifically marked Final Sale or Non-Exchangeable before purchase, except where defective or incorrect.
Wrong, missing, damaged or defective product
If your delivery is wrong, incomplete, tampered with or damaged in transit, please contact Customer Care within 48 hours. Manufacturing concerns can still be considered later under the 90-day Warranty & Repairs Policy where eligible.
Footsee will bear reasonable pickup or return and replacement shipping costs when our team confirms that an incorrect, transit-damaged or defective product was supplied.
What to share with us
- Order number and registered mobile number.
- Clear photograph of the outer package and shipping label.
- Clear photographs of the shoe box and both shoes.
- Photograph of the outsoles showing the product has not been worn outdoors.
- Close-up and wider photograph or short video clearly showing the concern.
- An unboxing video, if available. It is strongly recommended for transit issues but is not the sole mandatory proof.
A quick condition check
Every returned pair is checked carefully so that we can confirm the appropriate next step. If it does not meet the exchange conditions, we'll explain why and contact you before arranging its return. Any return courier charge will be shared with you in advance.