FAQs
Concise answers for common online-order questions
Do you deliver across India?+
Yes. Footsee delivers to serviceable pincodes across India.
How much does shipping cost?+
Standard shipping is free on all orders across India, with no minimum order value.
How long will my order take?+
Orders normally process within 1-2 working days and are generally delivered 3-7 working days after dispatch.
Is cash on delivery available?+
At the moment, orders on footsee.in are prepaid. You can choose from the secure payment options shown at checkout.
Which payment methods can I use?+
Available methods may include cards, UPI, net banking and supported wallets shown at checkout.
Can I cancel an order?+
Changed your mind shortly after ordering? Contact us within 2 hours or before fulfilment begins, whichever is earlier, and we'll do our best to help. Cancellation may not be possible after processing or dispatch begins.
Can I return a pair for a refund?+
We're unable to offer refunds for a change of mind or fit preference, but an eligible pair may be exchanged once for size within 7 days.
How do I request a size exchange?+
Contact footsee_care@yahoo.com or WhatsApp +91 89814 10092 within 7 days with your order number and required size.
Who pays for size-exchange shipping?+
You may send the eligible pair to us using a courier of your choice. Once approved, Footsee will cover one replacement shipment back to you.
What if my requested size is unavailable?+
We'll help with the available options. For a preference-based exchange, this may include store credit valid for 6 months. A wrong or defective order will receive an appropriate remedy.
What if I receive a damaged or incorrect product?+
Contact us within 48 hours with the order number, packaging photographs and clear images or video of the concern. Footsee bears approved shipping costs.
What does the 90-day support cover?+
It covers eligible manufacturing concerns involving stitching and pasting, subject to inspection.
Are stones and embellishments covered?+
Embellishments are delicate and are generally outside the 90-day support. If you notice an issue when the pair arrives, please contact us promptly and we'll review it.
Can I exchange a pair bought in a Footsee store?+
Yes, an eligible unused pair may be exchanged for size within 7 days with the original invoice, subject to availability and inspection.
How do I track my order?+
Tracking information is sent after dispatch. You can also use the Track Your Order link on the website.