Warranty & Repairs
Eligible manufacturing concerns for online and in-store purchases
Coverage period
Footsee provides 90-day support from the date of delivery for online purchases and from the invoice date for store purchases, limited to eligible manufacturing concerns involving stitching and pasting.
How the remedy works
Our team will examine the pair carefully and explain the available resolution. We'll begin with a repair wherever it can restore the pair properly. If repair is not reasonably possible, we may replace the product. If an incorrect or confirmed defective product cannot reasonably be repaired or replaced, an appropriate refund may be provided in accordance with applicable law.
For an approved manufacturing concern, Footsee will arrange or reimburse reasonable shipping as communicated and will ship the repaired or replacement pair to the customer at Footsee's cost.
Expected timeline
Approved repairs or replacements normally require 7-10 working days after the product reaches Footsee's designated facility. Courier transit time is additional.
Concerns outside this support
- Normal wear and tear, natural creasing or gradual sole wear.
- Damage caused by water, rain, heat, chemicals, rough use, accidents or improper storage.
- Cuts, scratches, stains, colour transfer, odour or damage caused by external objects.
- Damage after alteration, unauthorised repair or modification by a third party.
- Loss, loosening or damage of stones, sequins, beads, ornaments and other decorative embellishments, unless Footsee confirms an issue present at delivery.
- A fit or comfort preference where the product is not defective.
Making a claim
Email footsee_care@yahoo.com or WhatsApp +91 89814 10092 with the invoice/order number, purchase date, photographs of both shoes and soles, and clear close-ups of the concern. Our team may request additional information before approving collection or return.